Refund policy

Return Policy

We want you to be completely satisfied with your purchase from our website. If you're not satisfied for any reason, please review our return policy below.

Returns and Exchanges & Refunds

Only Items that are faulty/damaged or have a faulty print may be returned.
No returns are accepted after 14 days of receipt of purchase.
We do not accept items that have been washed, noticeable wear or makeup stains.
We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. Note: sizing measurements online are within +-2 cm, anything outside this is faulty.
Garment Printing reserves the right to decide about the best possible printing method to suit customer artwork and fabric of product ordered.

Exchanges

If you would like to exchange an item, please contact us to arrange for the exchange. We will send you instructions for returning the original item and for placing a new order. You will be responsible for the cost of shipping the item(s) back to us, but we will cover the cost of shipping the new item(s) to you.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receipt of your order. We will work with you to arrange for a replacement or a refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If the item has not yet shipped, we will cancel the order and issue a refund. If the item has already shipped, you will need to follow our return policy.

Contact Us

If you have any questions about our return policy or would like to initiate a return or exchange, please contact us at [contact information]. We are committed to providing excellent customer service and will work with you to resolve any issues you may have.